Installation for individuals

Software returns and refunds

When you go online to get a subscription directly from Autodesk, we process the order and bill you immediately. However, you can request a refund if you decide you don’t want the products or services.

Autodesk return policy

Orders placed directly with Autodesk

To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.

For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of the purchase or renewal date.

This policy applies only to purchases and renewals of subscriptions and maintenance plans purchased directly from Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions (such as Autodesk Forge), extra territory rights, cloud credits, and membership or similar fees.

Visit the returns and refunds page to contact us and request a refund. Specify your preferred contact option and your order information to help us issue your refund quickly.

Orders placed with a retailer or Autodesk reseller

Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers can vary. Contact your seller directly for information about return policies. You can find this information in Autodesk Account.