Note: The Install and Download methods include the latest product updates. To learn more, see Download methods.
Here are some reasons why you may not see your product in the Products and Services list:
We’re still processing your purchase. You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.
Your admin hasn’t given you access. Contact your admin to request access.
Your subscription has expired. To renew your subscription, go to the Autodesk store.
To download products for educational use your Autodesk Account must be confirmed for educational access (US Site).
If your teacher or colleague assigned an Autodesk product to you, see Students and educators installing products assigned to them.
The Assistant can help you find answers or contact an agent.