Here are some reasons why you may not see your product in the Products and Services list:
We’re still processing your purchase. You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.
Your admin hasn’t given you access. Contact your admin to request access.
Your subscription has expired. To renew your subscription, go to the Autodesk store.