Account management for admins

Usage reporting FAQs


Frequently asked questions (FAQs)

How is use defined?

When you start a product, usage starts and is recorded. It stops when you close the product. Usage is reported by the number of days a product is used. 

 

For example, Sophie launches AutoCAD at 7 pm on Monday evening. She closes AutoCAD at 5 pm on Tuesday. Her usage will be reported as one day of use on Monday (if she is using Flex tokens, she will only be charged the token rate for one day). No usage is counted on Tuesday as she closes the product in less than 24 hours. Also, if Sophie launches AutoCAD multiple times during that 24-hour period, her usage is still only counted in the Monday report. 

What if I start a product accidentally? Is usage still included in the reporting?

If you launch a product for less than five minutes, it is not included in the daily usage and user count. If you are on Flex, tokens charged will be reported as 0.  

Why is zero token usage reported?

Certain features within a product trigger access to the product. While usage is counted in products used and user metrics, you are not charged any tokens.

How is each time range I select reported?

Each selected range counts the number of days in the current month and the months prior to the current month. For example, if you select the last 12 months on December 9, reporting includes 9 days plus the 11 months prior. 

What happens when I am disconnected from the internet?

If you are using Flex tokens, you can access products for a maximum of 24 hours after you last sign in and get disconnected from the internet. After the 24-hour period, the products stop working. If you are on a Single-User Subscription plan, you can access products for a maximum of 30 days after you last sign in and get disconnected from the internet. 

What does "Last processed time” in usage reporting mean?  

It means the last date and time, displayed in your local time zone, that usage reporting was refreshed and reported in Autodesk Account.

Why am I not seeing the correct reporting data?

Reporting data may be inaccurate for the following reasons:

  • If you subscribe to an individual product and an industry collection that contains the same product on the same contract.

  • If multiple users are accessing a product using the same username and password. Make sure each user is assigned to a product in Autodesk Account and signs in using their own email and password. 

What products are available for usage reporting?


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