Key features of Info360 Insight 2023

Experience designed workflows that let you quickly identify incidents in your system, check multiple resolution scenarios, and apply recommended actions to rapidly resolve system failures.

Info360 Insight dashboard with map and detail of incidents

Incident management workflows

Rapidly identify impacted customers with a timeline view of all activities associated with resolving the incident

Simulation and impact assessment

Assess impacts of and responses to outage scenarios to make better-informed decisions

Advanced analytics and KPIs

Minimize water loss, non-revenue water, and energy usage with purpose-built KPIs

Customizable workspaces

Visualize live and historical performance data with advanced graphical and tabular reporting tools

24-7 event monitoring and alerts

Get real-time awareness of system anomalies on raw readings and statistically derived data

SCADA and IoT integration

Connect any SCADA and IoT data to modeling, simulation, and analytics tools

Contextualize new insights

Use unified incident dashboards for easy handoff between operators and get an at-a-glance view for all stakeholders

Timeline activity tracking

Track activities for customer complaints, sensor alarms, and investigations in an organized timeline view

Integration with hydraulic models

Easily update and calibrate models with a real-time integration with SCADA and IoT systems

Easy onboarding

Use a fully managed SaaS platform on AWS purpose-built to support water utilities in exceeding expectations

Simplified integration

Tie together analytics and modeling fed by direct data connections with integrated workflows

Infinite scalability

Be ready for growth with a scalable and elastic system built on AWS with cloud-native architecture

New and enhanced features of Info360 Insight

What’s new in Info360 Insight 2023

ENHANCED

Enhanced data configuration tools

Data upload has been enhanced to allow for streamlined drag and drop of static and flat file data sets, such as .csv files, with data scrubbing functionality to clean data and ensure it is analytic- and business intelligence-ready. (video 1:46 min.)


ENHANCED

Enhanced visualizations within workspaces

Expanded visualization tools enable users to view more comparative analytics within a single dashlet for scenarios such as zonal volume, lift station volume, pump run time, and pressure release valve (PRV) comparisons.


NEW

Pump performance analytics and visualization

Save time and streamline pump performance analysis with enhancements to pump performance analytics and visualization, including variable speed pumps with multiple manufacturers’ curves, before and after pump maintenance analysis, and a full view of multiple pump curves and clusters.


NEW

User-built custom analytics

You can now create and build custom analytics to incorporate utility- and organizational-specific analytics enabling additional analysis beyond the extensive library of pre-built tools and analytics. (video: 42 sec.)


NEW

Mapping engine enhancements

The powerful mapping engine now includes sewer networks, allowing users to view and interact with their sewer network assets for sewer network analysis. You can also now upload and view GIS data sets. Other enhancements include data visualization from within the map view and custom map styling options.


NEW

Workspace date range setting

You can now change your date range for your entire workspace by enabling the workspace date range for each respective workspace, in turn syncing all visuals to a user-selected time range.


NEW

Pump runtime chart

Add a pump runtime chart with purpose-built calculations to your workspace to quickly view the amount of time a single pump or multiple pumps have been running within a given time range.


NEW

Create an incident from a map pin

Drop and place a location pin to your map to create an incident directly from your map, adding to the multiple ways an incident can be generated within the incident management toolset.


More features of Info360 Insight

Report on customer impact

Directly identify the specific number of customers impacted for a given network incident through built-in simulation tools employing your own water model. This enables the team to understand the impacts of the disrupted or offline asset and determine the best resolution scenario based on relative impact to your customer base. (video: 1:02 min.)


Link to work management tools

Generate activities to manage complaints, events, and operator notes; trace impacted customers; and track timelines to resolution within your incident management workflow while linking back to your existing work management tools. (video: 58 sec.)


Integrated map views

With integrated map views, you get contextual awareness by interacting directly with alerts geospatially located on your map. You can use an informative properties panel of associated asset data and run location searches with comprehensive assets, sensors, and live alerts while linking from sensor data to plot data directly within your map view. (video: 32 sec.)


Optimize an action plan

Get activity tracking for customer complaints, sensor alarms, and investigations in an organized incident timeline view. Optimize an action plan by modifying outage scenarios and comparing multiple simulations. Stay informed from your incident timeline and map views, built-in dashboards, and user-built workspaces.  (video: 15 sec.)


Simulation and impact assessment

Use simulation generation to assess impact as well as what-if scenarios for outage management, tracing tools to quickly identify impacted customers, and a timeline view of all activities associated with resolving the incident to provide a common operating picture.


Incident management workflows

Rapidly identify impacted customers with a timeline view of all activities associated with resolving the incident to manage customer complaints, associated events, and operator notes. Trace impacted customers and track timelines to minimize impact and effectively communicate with customers during an incident event.


Advanced analytics and KPIs

Use purpose-built KPIs for all stakeholders within a water organization to minimize water loss, non-revenue water usage, and energy usage. Improve situational awareness, optimize responses, and minimize customer impact with water-specific data processing and business intelligence tools.


Customizable workspaces

Visualize live and historical performance data with advanced graphical and tabular reporting tools configurable to the needs of the user to inform operational and network performance decision making. Designed to be utilized daily, workspaces include mapping, geospatially located sensors, alert summaries, and rich data visualization.


24-7 event monitoring and alerts

Get real-time awareness of system anomalies on raw readings and statistically derived data. Within a single workflow, you can use the incident management toolset to apply sophisticated and easy-to-use analytics to rapidly respond and scenario plan to mitigate impacts associated with the detected event.


SCADA and IoT integration

Connect any SCADA and IoT data to modeling, simulation, and analytics tools. Design workflows fed by direct data connections and monitoring with automated ingest and scrubbing.


Integration with hydraulic models

Easily update and calibrate hydraulic models with a real-time integration with SCADA and IoT systems. Have a foundation for integrated workflows that tie together analytics and modeling, connecting planning, operations, field crews, management, and executive teams across your organization.


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