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The Autodesk Store offers software subscriptions for the most recent versions of our software products. Subscription services and technical support agreements also are available.
Follow these instructions to add software and services to your shopping cart:
You can visit our Products Center or locate an Autodesk Authorized Reseller.
No. Although we carry the majority of the Autodesk product line, there are some products and services we are not selling online at this time.
Electronic software downloads are available for the latest releases.
Visit our product list for more information on our available products.
We do not offer volume discounts at this time. The pricing you see on the store is the sale price. Any specials or promotions will be noted on the product pages and will show up in your shopping cart.
Learn more here.
Subscription allows you to license Autodesk desktop software on term basis to meet a variety of business and budget considerations, such as taking on finite projects, or hiring temporary staff. Customers who purchase subscription receive benefits such as Basic Support, access to the latest software and product enhancements, and in some cases, access to select cloud services.
Subscriptions purchased from the Autodesk store renew automatically, however, some subscription term lengths are only available from Resellers or your Autodesk sales representative and do not renew automatically. You will receive renewal notifications 45, 30, and 4 days prior to expiration with renewal instructions.
Subscription includes:
Learn more here.
If you need to update the credit card number or expiration date associated with your auto-renewal, please click here and enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it. Once you have logged in to the Payment Information page, click the “Edit” button to update your existing credit card information and “Submit” to save it once you have completed your changes.
If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.
If you need to cancel your subscription prior to the next renewal period, please use the following instructions:
Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been cancelled.
Cancelling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After cancelling the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.
Most products purchased on this store come with 90 days of free web installation and configuration support, direct from Autodesk, from the date of registration.
In addition, an e-mail explaining the support offering and activation information will be sent to the e-mail address provided at the time of your order. Other products have support offerings that are noted on the detail page of the product, as well as in your order confirmation email.
For other technical questions or support options outside of what is initially offered, please contact Autodesk Support or your local Autodesk Authorized Reseller.
Keep your Autodesk products current with the latest Service Packs, updates, and other maintenance releases available by accessing our Service Packs & Download center.
You can find the relevant system requirements on each product page.
If you have any further questions regarding your operating system compatibility with our current and past product releases, please visit our Knowledge Network.
Please check the settings of any of these products to ensure they are not interfering with your download:
You can download the file anywhere you like, but be sure that you note its location and the name of the file when you do so. We recommend that you download the file onto your Desktop, so it will be easier for you to find when you’re ready to install the product.
NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.
Once the download starts, you will see a status bar indicating the time remaining until your download is complete. You may pause and resume the download by clicking on the “Pause/Play” button on the right side of the status bar.
If your download stops or is interrupted before it is complete, simply press the Begin Download button again and the download should resume where it left off.
You may not see a download button on your order for the following reasons:
If you believe you should have access to a download button or are trying to download after 30 days from placing your order, please Contact Us for assistance.
To re-download software within 30 days of your purchase simply log into your Order History page and press the “Begin Download” button.
No. Downloading is a simple file transfer. Installing is the unpacking and loading of the software onto your computer. Autodesk’s installation software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please review our Installation and Activation help.
View our Installation and Activation help.
If you have questions or need help installing your Autodesk product, video tutorials, discussion groups and more are available at our Knowledge Network.
The best way to know where your download saved is to pay close attention to the Save As window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the Save As window, which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on your computer for it.
NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.
Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.
For more information, we recommend you view our Installation and Licensing information.
First, you’ll need to re-download the file from your Order History page. To do so, simply go to your Order History page from within the Autodesk Store, or you may retrieve a link from your Order Confirmation email and press the "Begin Download" button. Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.
Before you begin you will need to purchase a subscription for the software of your choice. This can be done via the product page on the Autodesk Store or by pressing the Buy button that appears in the pop-up when you open your trial.
You will then need your serial number and product key, which are available from your Autodesk Account page. To find your Serial Number and Product Key on this page, sign in and click “Management.” Click the arrow next to your purchased product, and the license information will be listed.
Follow these instructions to convert your software trial. Some steps may be slightly different depending on the software you are using.
“Activation Codes” are for a one-time activation process and cannot be reused.
Most Autodesk products can be registered and activated online. To register and activate your licence please go to www.autodesk.com/register.
If you are using an Autodesk product with a stand-alone installation you can also activate it directly from the product. Just make sure your computer is connected to the Internet when requesting activation.
You can choose to register and activate the product when you start the program. Alternatively, use the Help > About menu while you are running the product.
To activate Autodesk products from the Help menu:
In the event you are unable to activate your licence online and require assistance please complete the Activation Assistance form.
You can find your product serial number and product key in the order fulfillment email that you received after placing your order. You should receive this email within 24 hours.
If you do not have your order fulfillment email, you can retrieve your product serial number and product key by logging into your Order Details page.
If your serial number is not working, first make sure you are entering the number correctly. It is best to copy and paste your serial number, which can be located in your order fulfillment email or by logging into your Order Details page.
Next, when registering and activating your product, please make sure you are entering the correct product name, version (year of release) and licence type you have purchased.
Click here to find your order.
We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
We also introduced Wire Transfer/Bank Transfer payment method in March 2018. If you choose Wire Transfer/Bank Transfer as the payment method, the subscription will not be automatically renewed. You will need to perform manual renewal at the end of your subscription.
In addition to credit card, we accept PayPal and Wire Transfer/Bank Transfer.
If you need to update the credit card number or expiration date associated with your auto-renewal, please click here and enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it. Once you have logged in to the Payment Information page, click the “Edit” button to update your existing credit card information and “Submit” to save it once you have completed your changes
If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.
If you have purchased downloadable products, your credit card will be charged immediately after your purchase has been placed.
The charge for your order will appear on your credit card as: "DRI*Autodesk, Inc."
7% GST is charged for customers purchasing electronic download software.
Click here to find your order.
For credit card verification, you must enter your name and address exactly as it appears on your credit card statement.
No. Your card number should be entered in as a continuous string of numbers.
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mailfolders.
Some email providers filter messages based on content, subject line, or the sender's address and may put the email into the a spam, bulk, or junk mail folder. Please make sure @digitalriver.com and @autodesk.com are on your "approved sender" list or "whitelist" and/or in your "address book." We often do not even receive notice of such filters, so please be sure you inform your ISP that you want to receive our email.
If you have recently installed a new email software or a new program to reduce the amount of junk mail you receive, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Below is some guidance to get you started.
Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages reach your Inbox.
To avoid accidentally filtering our future messages:
Please check your "Junk email" folder. If you find our email there, select the message and click "Not Junk." This will help future messages reach your Inbox.
To avoid accidentally filtering our future messages:
Please check your "Bulk Mail" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.
Please check your "Spam" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.
Please check your “Junk” folder. If you find our email there, select the message and click “Not Junk.” This will help future messages reach your Inbox.
To avoid accidentally filtering our future messages:
To receive a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For a refund on a maintenance plan or an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal.
This policy is effective from the first day that payment is received, and applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River on behalf of Autodesk. This policy does not apply to any other products, services, or offerings. Examples of offerings to which the policy does not apply include, but are not limited to, consulting services, platform subscriptions (e.g., Autodesk® Forge), Extra Territory Rights, cloud credits, and membership or similar fees.
If your order meets our Refund Policy criteria outlined above, please contact Customer Service, provide your order number (you can refer to your confirmation email for your order number) or email address, and select Return Order from the dropdown menu.
When your refund is approved and processed by Digital River, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.
If you need to cancel your subscription prior to the next renewal period, please use the following instructions:
Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been canceled. Canceling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.
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