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The following troubleshooting tips can help eliminate errors you might encounter using the Autodesk store:
Place separate orders: You may get an error if you combine different product license types or term lengths in the same order. Place separate orders for each product type or subscription term.
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Clear cache and browsing data: Data from previous Autodesk Store visits can cause problems when you order.
Update your browser: Use the most recent version to ensure compatibility with our store features.
Try a different browser: If other troubleshooting options don't work, try using another web browser.
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Subscription orders placed directly with Autodesk online are processed immediately and can only be canceled by contacting Autodesk support. You can cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.
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